My Orlando Trip
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General FAQs

How close are your vacation homes to Disney World and other area attractions?

The main gates of our communities are located just few miles from the entrance of Disney World and just a 25-30 minute drive away is Sea World, Aquatica, Universal Studios and Islands of Adventure. You will be in the perfect spot for your magical family vacation!

How much is the deposit to reserve a home?

To reserve a home, we will require 20% of the total rental cost. This amount is non-refundable.

When is the final balance due?

The final balance is due 8 weeks prior to your arrival. This is non-negotiable. Please see our cancelation policy for further details on refunds and percentage of amounts refunded.

Will I stay in the specific home that I have chosen?

100% Yes! Once you have booked either online or through one of our My Orlando Trip team members, the availability calendar will automatically update on our website, as our calendars are always live! This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure that you are relocated to a property with similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you a full refund.

How will I receive my confirmation and arrival instructions?

All confirmation and arrival instructions will be sent via email immediately after your reservation. To make sure you receive your reservation emails please adjust your spam filter to add the domain to your list of accepted email addressed. You will receive your reservation confirmation email within 24 hours of making your reservation. As soon as you have completed the Rental Agreement, and if full payment has been received, you will then receive your final confirmation email showing the balance is paid on your vacation rental voucher. This will include you arrival instructions and key code to enter your vacation home. If you have not received these emails, and you have adjusted your spam filters, please contact us at 844-562-9468

What is my check-in and check-out time?

Your home will be available for check-in on your day of arrival at 4:00 PM. Check-out is promptly at 10:00 AM on the day of your departure from your vacation home. Early check-in's or late check-outs can be requested for an additional charge. Prices vary per unit and availability. Early check-in's and late check-out's will always be tentatively booked and confirmed only within 48 hours prior to your arrival. It is the guest's responsibility to contact My Orlando Trip Vacation Rentals within that time period to confirm availability and confirm payment of the additional fees.

What is required at check-out?

Upon check-out, we kindly ask that you remove all sheets and linens from beds, and used towels from bathrooms, leaving these in the laundry area. Please also empty all trash cans and place all trash in the receptacles outside of the home. Don't forget to check for all of your belongings and grab a business card for your family and friends as you depart! If you quote your reservation number on a future reservation, you will be rewarded with a 10% loyalty discount (not valid in holiday or peak seasons).

What is My Orlando Trip Vacation Rentals' cancelation policy?

ALL cancelations must be received in writing, and are subject to the following penalty percentages of the total rental fee:
20% from initial date of booking up to 8 weeks prior to the arrival date
50% if less than 8 weeks prior to the arrival date
75% if less than 4 weeks prior to the arrival date
100% if less than 15 days prior to the arrival date
We regret that we are unable to waive ANY of the cancelation charges above, whatever the circumstances may be. Please consider purchasing trip insurance to protect against unforeseen cancelations of your Florida vacation.

What are My Orlando Trip Vacation Rentals' office hours?

Our regular office hours are 9:00 am - 5:00 pm EST Monday through Friday. Guests calling to place a reservation, or those with general inquiries outside of office hours are able to leave messages on our voice mail system. The My Orlando Trip team will do their best to reply to all voice messages within 24 hours. Please remember reservations can be placed 24/7 on our secure website.

What should we do if we have an issue with the home?

During regular business hours you may call us at 844-562-9468 and speak directly to one of our My Orlando Trip team members. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative on-call 24/7 on our toll free number, to deal with any emergency situation within your vacation home property.

Are the kitchens in the home fully equipped?

All homes are fully equipped with the following: refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of our vacation homes come with a toaster, coffee maker, blender, cookware, dishes, glasses, and utensils.

Are the laundry facilities close by?

To complete all of your essential holiday laundry needs, look no further than your own home! Each property comes complete with a full sized washer and dryer, iron and ironing board.

What are some of the features of my vacation home?

Each My Orlando Trip Vacation Rental comes complete with wonderful furnishing to help make your holiday memorable and carefree! Other property amenities include: FREE local and long distance calls within the United States (does not include Canada), FREE high speed wireless internet access, fully equipped kitchen, Cable TV, DVD player, full size washer and dryer, iron, ironing board, hairdryer, towels, linens, Pack 'n' Play, extra crib (available upon request), Alarm clock, Vacuum, Mop, Broom, complimentary starter soap package, toilet paper and trash bags.

Do I need to pay for pool heat to have the spa/hot tub heated?

Yes, if you would like the spa to be heated you will need to order pool heat with your reservation. A spa or hot tub is not able to be heated on its own. There is no option to only heat the spa, since it is using the same water as the pool.

How hot will my pool be if I purchase pool heat?

When pool heat is chosen for your home, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated up to a temperature of 94-102 Fahrenheit. If left in spa mode, the pool will not receive any heated water, thus leaving it to cool.

Will heated pools cool down over night?

Yes. The pool heaters operate on a timer and are set to come on in the morning and go off in the evening, therefore there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a high temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30's and 40's. Unfortunately, under these circumstances there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air drops below 55 degrees Fahrenheit, the heating pump will be unable to operate effectively below this temperature, and failure of such devices is outside of our Companies control, and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure, and no refunds will be given for problems that are due to cold weather.

What do I need to bring with me on my vacation?

We try to provide each guest with the majority of what you need, but there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied in the property. As mentioned, My Orlando Trip Vacation Rentals provides complimentary starter soap, toilet paper and trash bags; however once these items are used, it is the guests responsibility to replenish them. In addition, any basic toiletry items such as shampoo, conditioner, body wash, toothpaste, etc., are NOT provided, and must be supplied by the guest.

Do you allow pets?

We are sorry to say that we do not. We have a strict no pet policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a minimum $500 fee.

Do you have a lost and found?

Yes! In the event any personal items are left behind in your vacation home we will do our best to locate it. However, the owner and the management company are NOT responsible for any losses. My Orlando Trip Vacation Rentals uses PAKMAIL to handle all shipping of left behind items, and the guest will be 100% responsible for shipping costs.

Are the properties cleaned daily?

All of our homes undergo a regimented cleaning process prior to and after your stay. However during your stay our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however, cleaning supplies such as a vacuum, mop and broom are provided to cover any mid-stay spills or other such occurrences. At a guest's request at least 48 hours prior, a mid-stay clean can be arranged for an additional standard cleaning rate fee.

What is a trash and tidy clean?

This is a mid stay tidy that any Guest may choose to add to their reservation. This type of clean will include the following: clean all bathrooms, remake all beds with the SAME linens that are already on the bed, clean the kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash towels and leave in dryer. Please note this clean does not include additional toilet paper, trash bags or soap.

Are your vacation homes non-smoking?

All homes have a strict non-smoking policy. Guests are permitted however to smoke on the screen enclosed balcony, or outside of the property. Those found to be in violation of the smoking policy will be subject to a $500 fee.

What is a full service clean?

This is a mid stay full service clean that any Guest may choose to add to their reservation. This type of clean will include the following: clean all bathrooms, remake all beds with CLEAN linens, wash and put away all towels, clean kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash all linens, dry and put away, replacement toilet paper, trash bags and soap. Please note: housekeepers do not open drawers, clean the refrigerator/freezer, touch personal belongings or launder personal items of clothing.

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